Yelp customer service for directv8/31/2023 ![]() ![]() That was when I lost it because I realized they were giving me the royal runaround. After an extensive wait, was told NOPE, couldn’t talk to me because I didn’t have the PIN number. I said that requirement was waived by the guy I spoke with that morning, a guy I spoke with a month earlier, and the women I spoke with the month before that. I provide her with Account number, payment dates, conversation dates, etc. Nope, can't access the account without a PIN. I told the lady that my father is incapable of giving me the number as he has dementia. So I hang up to dig out the information AGAIN! I call back and finally get a person, Now they can’t talk to me because I don’t have the PIN number for the account. They tell me I need to send the information AGAIN! I said everything is in the notes, NOPE, need to resend the information. Then they claim that is ONLY for the termination (which they had already cancelled for non payment because I quit paying the bill after the first time I contacted them and cancelled the contract). NOW they claim they don’t have the information. You must return your equipment if you cancel your service - if you choose to keep it, you'll end up paying anywhere between $45 and $135 to cover the costs.įast forward a month and I receive a bill for early termination of contract. The company charges $4.25 if you are late paying your bill. You can put your streaming services on hold until you return home if you’re going on vacation, but there's a $7 a month charge. Other fees to be aware of include a $99 fee when a technician must be dispatched to make repairs. If you want to cancel your plan early, you must pay $20 per month for every month left on the contract. Be sure to ask about second-year pricing before signing a contract. While DIRECTV offers great introductory offers, you must sign a two-year contract, and rates increase in the second year.
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